Privacy Policy

Effective Date: 20/09/2023 

1. Introduction
   Welcome to OzDelivery (“we,” “our,” or “us”). At OzDelivery, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal data. By using our website and services, you consent to the practices described in this policy. 

2. Information We Collect
   We may collect various types of information to provide and improve our services. The information we collect may include: 

• • Personal Information: This includes but is not limited to your name, contact details, and payment information. 
  • Driver Information: If you are a driver on our platform, we may collect information related to your background, driver’s license, and vehicle details. 
  • Location Information: We may collect your device’s location information when you use our app or website for delivery tracking and order placement. 
  • Transaction Information: We collect information about your transactions, including orders, deliveries, and payments. 

• • Usage Information: We gather data on how you interact with our website and app, including pages viewed and actions taken. 

3. How We Use Your Information
   We use your information for various purposes, including: 

• • Providing Services: To facilitate order placement, payment processing, and delivery. 
  • Driver Management: For driver onboarding, training, and performance evaluation. 

• • Customer Support: To respond to your inquiries, requests, and provide assistance. 
  • Improving Services: To enhance our services, analyze user behavior, and personalize your experience. 

4. Information Sharing
   We may share your information with: 

• • Restaurants: To fulfill your food delivery orders. 

• • Drivers: To assign and track deliveries. 
  • Service Providers: To assist in delivering services, including payment processing and customer support. 
  • Legal Compliance: To comply with legal obligations and respond to requests from law enforcement and government authorities. 

5. Data Security
   We employ reasonable security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. 

6. Your Choices
   You have rights regarding your personal information, including the right to access, correct, or delete your data. You can also choose to limit the data we collect and how we use it. Please contact us to exercise these rights. 

7. Changes to this Privacy Policy
   We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will post the updated policy on our website with the effective date. Continued use of our services after changes signify your acceptance of the revised policy. 

8. Contact Us
   If you have any questions or concerns about this Privacy Policy, your data, or our practices, please contact us at support@ozpos.net.au
   
   Level 8, 25 Restwell St, Bankstown, NSW 2200